oneplus.com

1.4
1.4 Based on 1.1K reviews

...

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Myra Butler
If I could give a negative number, I would.

April 10th Pre-order the OnePlus Pad, they couldn't apply the 50% on the pen they gave "no explanation" took them 2 weeks it fix it.Pad shows up. Try to connect keyboard, doesn't work. Start a ticket, sent the keyboard out ASAP. 2.5 WEEKS to get me a new magnetic keyboard.Try to test it out, strange it doesn't work.Send in ANOTHER ticket asking for them to replace/look at my Pad since the keyboard is a replacement. I am promptly told "we cannot replace/return your product as its past the replace/return date" So because you sent out a BAD product, took 2.5 WEEKS to replace the keyboard, you are now putting the liability ON THE CUSTOMER because of your mismanagement and lack of QC??I WILL NEVER BUY ANOTHER ONEPLUS PRODUCT AND I AM SELLING MINE EFFECTIVE TODAY. Save yourself the trouble and avoid them.

1
Date of experience: Apr 09, 2023

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