I've been a loyal oneplus customer for the last 6 years and their products used to be brilliant. The After Sales service was also spot on. Now they are a total disappointment.I've sent my headphones for repairs under warranty 2 months ago and it's still not sorted. After 2 weeks of waiting I had to contact their chat support to be told every time that they will raise my case with some other department and I should get a reply in 3 to 5 working days. Since then I had to keep contacting them every week because no one replied or if they replied it was just stalling. Eventually I was given 3 choices to sort out this but it's been 2 weeks since I'm waiting for them to reply to my emails. Conclusion: their products are nice but after sales support is rubbish. Avoid at all cost.
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