I recently decided to purchase a Oneplus 11 lured in by the possibility of trading in my old Oneplus 5 which was in perfect condition. I was told that I would get 140 Euro against the new phone when I sent the Oneplus 5 back. Today I got an email from them saying that they will give me nothing for the phone with no explanation as to why? I will never purchase from this company again. Avoid their fake trade in program at all costs.
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