oneplus.com

1.4
1.4 Based on 1.1K reviews

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Mindi Parker
Avoid at all costs

Avoid at all costs. Power button stopped working on my phone (less than six months old) Sent a message to OnePlus asking if they have any drop in repair centers, automated response said I will get a reply within 2 working days, two weeks later I got a reply asking what country I am in and told me a repair is chargeable with no further help.Eventually found the repair page, filled in all the information and sent me phone off to be repaired. Kept getting delivery notifications saying the address doesn't accept delivery on certain days (Fri,sat,sun) had passed eventually received the phone Monday. It was assessed Tuesday and now the tracking page has been awaiting component to do the repair ever since. How can the official oneplus repair service not have oneplus parts stocked as standard.Been another week... Still awaiting component so another week without a phone.WB-ON-1134837-001

1
Date of experience: Apr 20, 2023

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