Order E312304055108001398Ordered the new one +11 5G. The phone came within two days of ordering, even though it wasn’t supposed to be shipped for another two weeks. Luckily I had only paid for standard shippingPhone came with a trade-in, whereas they would give an extra hundred pounds on top of what your phone you were trading was worthMy mistake was, I sent my phone off the same day ordered and off it went to the trad in departmentWhen the phone arrived unfortunately it wasn’t for me and I didn’t quite like the interface of the 1+ that I remembered from years ago. No matter how they sugarcoat it, it’s still colour OS making out its oxygen OS over the top of androidHowever, with this in mind, I just want to point out as there are so many negative reviews on here that I did not have any problems whatsoeverI called the representative on the 1+ number. He sorted out the return for me, even including a shipping label, so there was no cost whatsoever to me to return the phone even though I have opened it and tried it out for a day. There was, “no we can’t return the phone” etcThe phone was returned with a 24 hour postal sticker so they received the phone the very next day and within two days I received my full refund!!! amazing!!!The only one issue is I seem to have lost my old phone in the trade-in, but as the phone was only worth £30 I’ve not lost much as it would’ve probably ended up in the bin at some pointI can see there are lots of negative reviews on here, but all I can say is, give them a go. My service was outstanding from start to finish albeit the phone was not to my taste in the end. People will always complain when things don’t go right, that’s a matter of life that’s what we do. However there’s not enough people will come on here and give them credit when things go rightLike all things in life, mistakes will happen and they probably are a few orders and things that may go a bit wonky when dealing with thousands of orders day in day out, but I can only tell you on what’s happened to me and it was fantastic so if you’re thinking of getting a 1+ phone ignore the bad reviews and go for it
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