I have been using oneplus phones for over 10 years now, and I was very excited to order a new oneplus nord 2T.What a horrible mistake. The phone itself is okay for the price. However, since receiving it the SIM tray has been jammed and so I can't actually insert my SIM and use the phone. I have been trying to contact customer support for the past 2 weeks and they have been utterly unhelpful. From email I didn't get a response, chat was unhelpful and unfriendly, and currently I have been on hold for 41 minutes for the call support.I tried filling in a return or replacement request. However, I can only fill in a US address, despite the website and my account being set up as UK. I can't change the country, so I can't return the phone. I can't speak to a single person who can help me with this, and as a result I am stuck with a £400+ phone that isn't working.What a horrible mistake.
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