This review is only based on service, as I haven't tried the phone yet. Unfortunately, the service is horrendous. OnePlus had an offer where you get free Ear Buds with the purchase of OP 11. I bought this offer and today the phone came, but with no Ear Buds. When I contacted the CS team, I was told I would have had to purchase through the app (which was not stated anywhere at the time). This week they have added the text "exclusive in app", but I have screenshot to prove it wasn't there when I bought the phone. They realized their mistake, but does not attempt to correct it. Response from OnePlus: "sorry for the inconvenience". That's it. They lied and didn't hold up the deal they had offered. And that is all they have to say. They just closed the chat after this.
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