This is a follow-up to my previous review, and since it relates to replacing a product and not a new phone that I bought, it deserves a separate review.Long story short, I received a new OnePlus phone with buds on 17 February. I wanted to replace the buds to a different colour, as it was promised to me. I spent quite some time with chatting with a customer service, and they finally agreed to replace the buds on 27 February. But then I had to wait more than a week to receive a return label, and so I shipped the buds on 7 March. They received them on 8 March, and when I was chatting with them the following day or two they confirmed that they passed the quality check, but there's an error with something and they need to investigate.Week passed, it's now 15 March, they have my old buds for a week now, and they still can't tell me when they'll ship me a replacement. I spoke with the customer support several times over the past week, and the only responses I'm getting are:- "our team is still investigating your case, but please rest assured, once there is a proper solution for your case, you will be provided with it as soon as possible"- "the specialized department is investigating"- "once they find a solution for all of them, you will be contacted via email" (The solution is to send me the replacement!)All they say is that they are investigating, that someone will contact me, they can't say when, they can't transfer the chat/call to a supervisor, etc.So it's been a month now that I'm trying to enjoy a new phone without the headphones. Very irritated and disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
