I hope I could give 0 stars.I recently purchased Oneplus Nord 2T Unlocked. But the device was having issues with the battery. So before christmas, I sent it to the service center. Firstly, Service center didn't update anything. Secondly, after multiple follow ups, I was getting answers from the team especially ETHAN MAXIMUS that higher teams will update. The case id is 230107008925.After that, the service team sent me an old device. While on chat I was told a new device is coming. It was unprofessional, unethical behavior of supervisors, team members and service team. When I sent back the device a second time, it reached immediately on the next day. But the service team again didn't update me. Ethan's supervisor for 2 months told me to wait for a higher team. There was no priority taken for the case. Plus no update. After I wrote reviews for SBE Ltd on the Trust pilot, first they said oneplus divide is okay. But after writing feedback and giving 1 star review. They finally agreed, the device has issues. I have attached all the screenshots for your reference. It has given me mental stress and upsetting. Its highly unprofessional and unethical behavior of colleagues, ethan and team members.So I request you to take action and get me a solution for the case.
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