I received my new phone back in January 2022 and the camera has never worked properly from the beginning. I logged this with them (I think around April) and the conversation via email has been ongoing ever since. They have asked me to send my phone in for repair 3 times and every time it comes back with the same issues as before. After the first time of sending it in someone rang me to discuss an email I had sent in complaining, and she promised me that if I sent it in a second time and they still couldn't fix the issue, that I would then get a replacement. Every time I ask why I am still not being issued a replacement or refund I do not receive a reply to this question. I am just going round and round and round in circles being asked to provide the same examples of strange quality photos over and over and over and now they are denying that they have received these in the past. Absolute joke of a customer service department. I will not be buying a OnePlus phone ever again and would like the current faulty one to be replaced or refunded!!!** Edit to add that I have provided plenty of evidence that the camera is faulty but we keep going round in circles because I keep getting asked to provide examples of images and OnePlus either deny there is an issue with the photos in question or they say they never received certain examples (which they did and they have replied to the email they were attached to so I know they have received them) they just seem to be dragging it out as long as possible perhaps just trying to get me to give up on getting it resolved? I still haven't had an answer on why I haven't been issued the replacement phone I was promised.
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