Terrible. Unbelievably awful customer service. Still awaiting promised refund for nearly three months. Do not buy. Impossible to put right. Customer services have no teeth and fob you off. Also slightly rude and patronising. Bank now involved..... The most awful experience with a company in my whole life. Return my money Oneplus.One week later..... Still awaiting much promised refund.... 😡Still... Bank now involved....20.08.23. So promised refund on here within a week on 9th August. Guess what??? Yes! Still no refund. It's beyond belief! Please people do not be tempted to put yourself through this, your mental health will be seriously damaged22nd August. No communication to me to explain this "difficulty". Senior team promised refund within week. 12 days now. Still no refund......Update 25th August. Now been informed that apparently the paperwork for the return was not done correctly by the returns depot. They acknowledge receipt of return but seem unable currently to return my money because they messed up the paperwork...... Speechless......11th September.... Still waiting for "processed refund"....12th September. Querying whereabouts of promised refund, I have now been told that, despite saying It was on its way and I would have it by now, the same person is telling me there is an issue with the payment team which last week she told me had been sorted. At no point has anyone told me what this supposed issue is and they continue to be vague and waffle. It makes me wonder now if they are about to go bust. They certainly deserve to.
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