Edit 1: so I went to OnePlus chat twice. First agent tried their best to help I think but overall they were slightly rude and took too long to respond and were definitely not empathetic enough to my situation. The 2nd agent solved the issue in about 2mins. Overall not the chat agents fault but I've not received enough communication regarding the order and delivery from OnePlus itself. The issue seems to be I was sent two different order numbers and of course the one provided the first chat agent was incorrect. How she couldn't see on the system with my details that there seemed to be two different orders and one was cancelled is beyond me! But being told to stay calm when you've only said you're frustrated and annoyed with seeing your order cancelled over a week from ordering and with payment taken....is really not good service. The phone then arrived the next day and I'm impressed with it. Overall the ordering experience was not positive and the chat support agents could do with some training on empathy and pro active assistance.
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