The phone itself is ok, but the customer service I received from the store itself was absolutely disgusting. I ordered a One+ 10T 5G in Jade Green. It took me an hour to jump through the hoops on trying to place the order, since the website kept routing me to a student discount website. When I was finally able to place the order, I was told they only have the Moonstone Black, and that there was a glitch on the website that was making people think they had the green one when they did not. I talked to someone two days later because I had gotten a notification that my phone was arriving today. I called into work so that I could sign for the parcel. I talked to another CSR, and he said that it was not going to come today, despite the website saying so. I asked him for a tracking number and he provided a FedEx code out of thin air, which was NOWHERE on my portal (why isn't this just always given to the customer?). I paid $9.99 for priority shipping, and the CSR told me that it "might" not even come on Friday, and that I would be refunded the priority if it did not. The refund is just a given at that point, but why supply a priority option if it's going to come in the same amount of time as the free option? If I was ok with waiting for it to come in the free amount of time, I would've selected that. Overall, horrible customer service, and the website is just FULL OF LIES. At no point did the CSR attempt to help me at all, he just kept saying "it'll get there when it gets there".
Claim your business profile now and gain access to all features and respond to customer reviews.
