oneplus.com

1.4
1.4 Based on 1.1K reviews

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Bettina Foster
Whilst the Oneplus 10 pro boasts some…

Whilst the Oneplus 10 pro boasts some good technology that immediately impresses, this is sadly not backed up by a durable construction. As is well documented on YouTube, tiktok etc, the Oneplus 10 pro snaps in half with a minimum of pressure, leaving you with a worthless heap of junk! Do not buy unless you have more money than sense!!Your reply doesn't really help me. I didn't pay £650.00 to test your product, to help your development team to make a decent product. The right and honourable thing to do would be to send me a new phone - how about it?So, it seems you acknowledge that you have made a phone that will snap in half if it is sat on and you think this is OK. I am sure that will be of great interest to those looking to purchase this phone! Also, I have not been offered any support re replacement.To summarise, you have made and sold a dud product and then offered completely useless customer service. It couldn't really get much worse, could it?Nothing new to say in reply apart from there is not a lot of truth in your reply. The phone is not realistically repairable and no real support has been offered to replace it. Hopefully potential buyers of the one plus 10 pro will see this review, will watch proper rigorous testing of this phone on YouTube and recognise what a substandard product it is.In terms of your customer care and satisfaction, I couldn't be more dissatisfied, so you have completely failed on all accounts...

1
Date of experience: Jul 03, 2023

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