Terrible customer care.Ordered and prepaid for a phone, and they lied to me about the phone being delivered, then after 3 weeks, they suggested trying to get the phone from THEIR business partner (the courier company) without providing me with a tracking number or contact details of the courier company.They took my money and didn't deliver anything, then didn't help me to resolve the issue and didn't refund my money.OnePlus didn't ask the whereabouts of the phone from GLS (courier company), so they apparently returned the parcel to Germany without notifying me. (GLS and I were not in contact.)At the end of the day, they took my money and didn't deliver anything in 27 days (so far).That's what one may call a bloody scam.EDIT: Eventually, after 2 month, I received my money back through my bank via a process called "chargeback". Likely without that I also would have received the money back from OnePlus cos they offered a refund.Likely this whole incident was caused by 1) The courier comapany mishandling my parcel 2) OnePlus not getting in touch with them despited their promises 3) Underfunded/disfunctional customer care at OnePlus.Eventually I bought a phone from another company and I'm quite happy with that.I will never buy anything ever again from any company outside the EU.
Claim your business profile now and gain access to all features and respond to customer reviews.
