I have been a long term oneplus customer. I have had the oneplus 5, Oneplus 7 pro and now the Oneplus 10T. It was with my recent purchase of the Oneplus 10T that I have now lost faith with Oneplus and I will advise anyone against buying from them again.I purchased the oneplus 10T and at the same time I traded in my Oneplus 7 pro that was in perfect working condition. By doing so oneplus offered me an enhanced trade in rate. I received the new phone OK, however I sent my old device off and received an email saying the mobile phone had serious discolouration and screen problems so my trade in value was decreased to 0 and the phone was sent back to me. I have photo and video evidence of the phone being in perfect working condition before I sent it off and its still in perfect working condition now that I have received it back. Oneplus clearly just offer the enhanced trade in rate to entice you to buy the new product then reject the device and charge you for the difference.I raised a case 230619-007406 on the 19th June 2023, I have chased multiple times via email and online chat and I have been told it has been escalated three times to the highest team and still no reply. Its a sad ending to a long term customer relationship, but at least I know not to trust them in the future.Customer service is always key and Oneplus have neglected this on this occasion.
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