One Plus Case ID: 230111-009483This is a response to your response in the below review.I sent your team a video of the cable and charger not working and they said they will replace both the cable and plug. They said go and buy the cable and plug from your website and then they will refund me. This is not how any company resolves a warranty claim. They just send the replacement, they don't ask the customer to buy and then they will refund. I don't trust this method either as I will then be chasing you for my refund if I did this. So tell your team they had Initially said they would replace the cable and plug so send me the new cable and plug and close the ticket. It's been over one month and this has not been resolved. So please check the case notes and instruct your team who it is escalated to, that they should stick by their word and honour there first resolution. I am very disappointed and I am also dissatisfied by how I am being treated just for a replacement cable and plug. Imagine if something went wrong with my phone, I will never get a resolution. So do the right thing OnePlus and send me my replacement cable and plug under the warranty which was valid when I made the claim. Or as mentioned this will be my last OnePlus device and back to Samsung I will go a f I will tell everyone I k ow and on social media about my bad experience with your customer service departments and how the warranty is just useless.
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