Bad customer service and repair service. I went from being a loyal customer that was struggling to get an invite for the OnePlus one to one being disappointed, angry and mad . I've sent a phone for repairs with minor damage ( cracked back camera glass that should be covered by insurance I've purchased previously of them) in December .. and got an invoice for extra damages for which they are trying to convince me to pay. I even send photos of the phone being in good condition before send it for repair.. and almost 2 months later now, and still no response and no solution .. I should of known better and check trust pilot before buying another phone of them..
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