Absolutely horrendous, avoid like the plague. Last time i'm ever buying a phone from them. Its a shame because I used to be a fan of OP. I've been trying to get in contact with person who could assist me with a return as UPS has lost the return package. Nothing to this day, my case has been ongoing for over 3 days and no matter what the reps will simply deflect and are useless. I've tried email, live chat, phone, nothing. all the same canned response about escalating my case There were so much contradictory information I got from different reps that it is frankly disgusting. I can't believe I'm going to be potentially liable for something through no fault of my own. I as a customer should not bare the burden and financial stress of a 3rd party (courier)'s mistakes.
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