I have been a loyal customer for many years, and the company has turned into a sham. I was sent an expired promotion multiple times, and was advised the situation would be escalated and sorted out. No senior member of staff has reached out, it's like going in circles where no one takes ownership and passes the responsibility to the next agent. The company used to be reliable and would offer resolutions fast but now it's an impossible task. Disgusted with how such a promising company has fallen by the wayside, prioritizing profit margins over customer service. Case id 221209-000837
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