I wish i could give -100 stars for this company. I curse myself to buy a product of this pathetic company. Case ID - 220914-002629The TV i have ordered is 55 inch US, it is not functioning. their representative visited 2 months ago and said that there is a motherboard issue and they will replace it within 7-8 days or replace the entire television. it’s been 2 months, no one has contacted and i cannot contact anyone in one plus. Their support number 1800 102 8411 is not functional nobody answers, only IVR keeps repeating for hours! I spoke 7 times with their pathetic agents after so much struggle to get connected with them. Every time i am just given a hold response and false promises. Last time when i spoke i was told that it would be done by 25 Oct 2022 which is yesterday and still nothing is done. I visited the service center of kurla phoenix and they refused to help us, they straight away said that they cannot do anything about it as it is a mobile service center and not a TV service center and one plus does not have any TV service centers. Very pathetic service! There was a guy named Shyam who refused to give his employee ID or connect with a manager in phoenix market city center of one plus. Kindly help us with the issue at the earliest or i would be he forced to go to the consumer forum. Regards, Kanishka Patel
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