I bought the OnePlus 10Pro only because of the trade-in deal I was offered for my OnePlus 7. I was offered €90 instant credit and €200 bonus after trade-in. I sent my OP 7 back, in it's original packaging and fully functional. I mistakenly never took photos or videos to prove my phone was working. OnePlus have told me that there is a backlight failure and are only offering me €50 for the trade-in (meaning they will charge me €40). They are impossible assisting and will not recheck my device unless I can prove it wasn't broken with images. I feel like they have damaged my phone and are not willing to admit it. I'm at a loss on what to do. I could have used my old phone as a backup or sold it separately. I only decided to purchase the OP10 because of the deal I was offered. I am disgusted by this company. I have been using OnePlus for 6-7 years. I do not recommend this company.
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