I am adding my review to the crowd of other disappointed customers who have been similarly unhappy with One Plus customer service. This is my second One Plus phone. I was quite happy with the first, but this one didn't last six months before it started to malfunction. I followed the advice I was given to fix it on my own. Then took it to a private phone fix-it shop, none of which helped. One Plus' last suggestion was to send it to them for two weeks for service. How many of us can function without a phone for two weeks? Disappointed and disgusted that they wouldn't stand behind their product and replace the phone or provide workable options.
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