Purchased a phone in July that never arrived because it was seemingly lost by Royal mail. Not oneplus's fault but not my fault either. After a lot of back and forth with their obstinate customer service who insisted the phone was delivered to my home address even though the RM tracking proved otherwise (last tracking entry was parcel received by Local delivery office customer service point), oneplus then told me to file a police report and they will issue a refund.File a police report? For an undelivered phone?I had to involve Barclaycard who quickly refunded me via chargeback. The money was refunded 6 weeks later. A lot of faff and unnecessary bother for me. What a relief, or so I thought.Three weeks after I was refunded Oneplus reversed the refund, with the phone still not being received. Again their customer service are both obstinate and quite dim, insisting a refund has already been issued. I'm not complaining about not receiving a refund, I'm complaining about the refund being reversed and the £150 transaction now on my credit card for purchasing Oneplus's very expensive fresh air.Again I had to go the chargeback route with my CC but this time Barclaycard were very unhelpful. I had to involve Resolver and even though Oneplus's replies via Resolver are quick, they'll just fob you off and advise you contact livechat or phone them or have them phone you to discuss the issue. What is there to discuss? I want my money back.Exactly one month after the refund was reversed, the money was credited back onto my card. Note this is an experience from a customer who didn't receive their phone.I won't be going near this company ever again. 100% avoid.
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