Good phone. Awful awful awful customer service. Traded in my phone for instant £70 off new phone and £80 due once they receive my trade in. A month later they have confirmed receipt of my satisfactory trade in but haven't matched it with my order. This means they have charged me for the original £70 and not issued the £80 bonus. No one in their customer service team seems to understand the situation or how to resolve it. Don't buy from OnePlus.com.
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