I purchased a one plus 10T. Wth trade in valued by them at £500First issue the screen was faded and followed their hard reset with buttons and the issue was there. Called customer care and was told to send back phone. As I did not have a spare any more asked foe a spare from them. Was advised not available after several calls ( curt and did not care.) They sent email basically telling me to go borrow one!!. Reset phone from factory reset from settings and to send back (as I geve up) that fixed issue. Then I get message from their trade in team saying value of my phone revised to £260 !! With no reason given. Customer service again !!! This time on email. They advised they can't see the reason either and will get back. They got back and said phone was in good condition but memory was no what I stated. I had put the lowest memory on the options . But to down grade by £240!! And after back and forth was told take it or leave it and if I return one plus the will de value as it has been opened. . If you want good customer service do not buy one plus. Peter lau sort you company out.
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