Absolutely ridiculous, time - wasting Customer Support and OnePlus 9 which failed to work within 6 months since purchase.Customer Support misinformed me that I will have to pay only for the physical damage, massively delayed getting to quote the damage, after 7 calls with Customer Support (who struggled to speak English) I was told that they cannot do anything, except offering a £10 voucher, and I can only reject the repair, even after explaining the whole problem to them over and over again. The repair did come up to a ridiculous rip off price of £500, which was done as well for £120 in the nearby repair shop. Shame that I had to waste over a week!Not only Customer Support failed to provide the tracking information initially (to clarify - I had to call 3 times to ask the link for the online repair tracking, why is this not provided in the initial email!), with failing to provide correct Royal Mail return information, but it appeared to be that my phone was laying somewhere for two working days waiting for the inspection (and that all came up only after 6 calls with Customer Service and being referred to Manager, who failed to resolve the issue as well).Very very upset that I wasted £700 for the phone that just had to break within half a year and, due to one small crack and the main fault being the faulty factory hardware, I have to go for another phone. Was very happy with my OnePlus 6T, now what they produce is non-realiable technology and sadly I have to move to another phone brand. R.E. OnePlus response: When confronting the Manager regarding the misinformation by Customer Service over the phone, they said they cannot track that information to verify - what kind of “quality purposes” do you record the phone calls then! Seems like providing such information won’t change much, sorry! Your manager already clearly explained that it’s £10 credit for £500 rip-off repair and that’s it!
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