I have ordered Oneplus TV in Sept'21. Last month from 10th Aug, flickering started on screen and eventually increased. I contacted OnePlus toll free number for complaint. After 2 days of trying they took my complaint and sent technician which again took 2 days to come. Technician told that there is panel issue and they will change the panel within 6-7 days. Then started my suffering with repeated wrong commitment dates. First of all, You are not provided with any system to track your complaint status, nobody will receive your calls from service team. The standard answer is your part will come within 7 days. After much follow up I got to know they will replace TV, but then they are telling that TV not available. (This is big joke.) After calling many time now customer care person saying u will get TV within 7 days. Already for 1 month I hv suffered. Still no TV came. Today again I'm being told that TV will come within 7 days. Worst experience of lifetime. Ref id. 220917\004801Update: even after so many follow up calls, nobody picking up calls from service team.Toll free number executive are repeating same response that your TV with be replaced in 7 days.Highly frustrated with this kind of service.
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