I ordered a phone and cover which was to arrive on the 13th September 2022. Never arrived. I contacted oneplus via their chat messages. Priscilla B was the first person I spoke via chat text message. priscilla said that to with until tomorrow and it will arrive. Today 14th did not arrive. Again I got on to online chat text message and spoke with a Jessica R. Same questions I was asked as previous only this time I was told it is still in the warwhouse and jessica she would IMMEDIATELY get an investigation started to see what the problem is. so frustrating. I was then told to give the 3 to 5 more days to investigate. Instead of saying Sir you will get your order in 3 to 5 working days some 7 day after order stated before I paid I would get it. If I had to know this was their standard of service quality I certainly would not have ordered. I still await my phone and cover.
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