If you ever desire to have your phone taken hostage, send it to One Plus for repair. You will have the pleasure of not knowing the status of your repair, not receive a loaner, and be told that your repair part is out of stock after 3 weeks of them posessing your device. But they will tell you in a cheerful yet hopeless voice "not to worry" and "please give us 24-48 hours so we can escalate this to the repair team." After 3 weeks of this I requested my phone back and it will be another 5-7 days for them to process the refund and return of my device. What an absolute sham of a company. They make decent devices, but as far as the support they provide you may as well just throw your device directly in the garbage when it breaks.....There is no hope for a pleasant repair process. A truly horrendous experience. Incompetant and frankly borderline criminal. Beware!*Update: I've received a response from the One Plus team.... Guess what? They are "escalating" my concern to another team. Classic!!!!!
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