I just paid over $1000 for the 10 pro 280?? Storage (not sure if I'm correct about storage).First, I made the descion to purchase the 10 pro instead of Samsung be I watched a lot of YouTube videos and they all showed the same packaging. A big red box. An 8x10 photo in bottom tray, 2 cases, ear buds, a charging brick and charging cable. Turned me on, so I bought it. It didn't come this way. It was a small box and missing the cases and photo.Second, I noticed right away my charging port is defective. It charge but only on the red cable. My Ankr cables don't work. When charging I need to keep the phone still because moving it around, the cable falls out. I called in and was told I had to wait 3 days for a shipping label to be emailed to me. Then, pack my phone up and send it to them. Once they receive they will check for water damage. (water damage has nothing to do with the charging port on the phone being loose or crooked. Once they inspect the phone and givie an ok, THEN.... Finally, they will send me a new phone. I've never in my life have and company do it this way. Normally they send you a new phone and shipping label to send the defected phone back to them. If you don't send it back, you'll be charged for it. Sounds fair. But OnePlus is going to leave me with a phone for 2 to 3 week. Plus I usually put a cable on the old phone and my new to extract everything. I won't be able to do that either. At this point, I feel like sending it back and ask for a refund so I can buy else where. Ive only had the phone for 3days. I should get fully refunded.
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