Latest update: after reaching their highest tier in support and being messed around again by Llorrna I requested a call which surprisingly actually happened. After 2 hours on the call quoting their ts and cs they offered a partial refund, which is unacceptable or a replacement device. The model they suggested was not acceptable. At this point I was speaking to Echo, Llorrna manager, I was put on hold and then the line was disconnected. I received an email on Saturday morning saying my device will be sent by Tuesday, 10 days it has gob for its second repair and today I received an email stating they are sending the replacement device which I declined. Not honoring their ts and cs, infringing upon my rights as a consumer and now trying to force me to accept a device that I said no to. Latest: I was in a call yesterday for 2 hours with a supervisor. My phone was returned but it was sent to the wrong address and all of the exclusive pacman content had been removed. I was assured by the supervisor that she would reply to my email and escalate to the highest degree. 24 hours later I have called back, this supervisor is not available but has received my email. Once again zero contact back to me as promisedReply: if you see the ticket as closed then why am I being told to reply on that thread by Michael? I tried to open a new thread thinking this was the issue but I keep being told not to duplicate the thread. The last message I received stated that i should monitor my phone and should an issue persist to contact you again. I have done this over and over again and yet you provide zero assistance. It's absolutely incredible that now you want to say that the issue is closed. I will be posting the emails so that people can see exactly what I'm talking about because now you are just blatantly lying! Further to this, you say that I should contact your support team, I have done this repeatedly and I'm either told off for duplicating threads or told to reset my phone. Neither of these are helpful. This is the exact customer service you aim to give as at this point I have jumped through every hoop and yet you still refuse to assist. You have all my contact details. As you see this is a big issue why do you not contact me? I contact oneplus and I'm told not to complain. Suddenly a charging issue cropped up. My oneplus nord 2 pacman edition started having issues charging. My phone has no damage, water or impact. So I contacted oneplus. I received a swift response and the issue was sorted. I was told to monitor the phone and contact back if I had any further issues.Then my camera stopped working but only when I would select the filters I was told to reset my phone, which I did and no result. I was told to do a few more things with no result. Its been 11 days and no one has replied.I made a complaint and was told not to make duplicate tickets. My phone is less than a year old, in immaculate condition and the camera does not work due to an update from oneplus.People respond but only to tell me not make duplicate tickets or to reset my phone but not with a resolution or anything to say they are working on the issue. Just silence. I habe a oneplus 9 pro to which is slower than a feature phone and also no replies. Each email oneplus says they aim to make customer service a priority, they really really dont
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