I am a heavy business phone user. I user top quality bluetooth headset to connect to my device and spend a lot of time on video conferences from it when on the go. Since receiving my new OnePlus 9, I have had a barrage of complaints from those with whom I speak that they cannot hear me or the sound is terrible (sounds like I am in a box, sound drops, etc.). I spent 4-5 weeks trouble-shooting on my own, changing headsets, environments, network settings, etc. I also factory reset the phone twice and reset network and other settings. Nothing worked. I finally contacted OnePlus support. They told me they needed to remote connect and flash-reset the phone, which they did (after I had to spend almost two hours on a call with a tecnician who clearly did not care about any of the troubleshooting I had already done.The flash reset did nothing, and the device still does not work. I have written back three times with no help. The first time, they asked me to start the resetting process again - completely ignoring the support and full reset they had already done. To follow, they asked me to go online to request a repair. I tried - the site just show an error every time: "Oops, the store is too crowded. Please try again later." ...and I am still without a phone that works.Now they tell me it is more than 30 days since my purchase, so they cannot let me return it. There is no path to repair it and there is no help in sight. I have never experienced such terrible service and disdain for customers in my life. If you are a business user and need your phone for anything but casual snaps on social media - stay away from OnePlus!UPDATE:It has now been a few weeks since my review. In response OnePlus asked me to go onto their generic support page to submit another request. I did this, and was replied to that "I had already opened another ticket so they would close my new request". I then wrote to them several times by replying to my support request emails - only to receive generic answers that I could submit a request on their site (basically running me in circles). This week I finally received an email telling me that since they had not heard from me in a while, they were closing the case...Stay away from OnePlus! They are scam artists of the highest level. The device might look nice, but it does not work - which is the only conclusion given that they refuse to even engage in any level of support or customer communication.
Claim your business profile now and gain access to all features and respond to customer reviews.
