Highly disappointed, pathetic company to deal with, NONE of the processes are in place, Customer care sucks, escalations don't work, and leadership doesn't care about customers.No positive response/closure to my REFUND complaint as below (sent almost a month ago), now pending for 2 months +. ========================================Dear OnePlus Leadership Team,It has been an extremely disappointing experience so far with OnePlus and I don't understand why I have been made to wait for my REFUND for over a month now.I would like to highlight here as below:I purchased OnePlus 10R mobile phone on 4th May 2022. Your executive came for delivery on 6th May 2022, I rejected it and returned the phone immediately on the same day.Since then I would have made almost 10~15 follow-up calls for REFUND credit. Why your Customer Care, Escalation team, and back-end teams are NOT able to REFUND my money in a reasonable time period (it should be 3~7 days at max). On 26th May 2022, you credited my account for the phone value of INR 42,999. Why ONLY partial resolution for this amount?Balance INR 4,999 is still pending for over a month now.What is so time-consuming process that you follow and why there is the absence of CUSTOMER CARE who doesn't bother to respond to my calls and emails?I fail to understand why can't you follow the same process for the balance amount REFUND as Ms. Reshma requested me to provide my account details.The question is, I made the payment in a single transaction, why you couldn't refund me in a single transaction? You refunded me a partial amount i.e. you have my account/Credit Card details, why do you need it again?Could you respond and explain why the OnePlus team doesn't have the capability to resolve the customer's simple complaints.Also, suggest you take appropriate action for inaction by involved team members as this delay is unacceptable. If such is an experience, it will be difficult for you to survive in such a highly demanding mobile industry. I have been a OnePlus customer for over 3~4 years now and have started thinking about whether it is worth continuing with OnePlus due to its questionable ability to resolve customers' complaints.Trust that this will be my LAST follow-up for this complaint.=================================NOT a TRUSTWORTHY brand. Should be rated as extremely poor or Zero if that rating is available.=================================== Received a reply from One Plus, the same ambiguous and open-ended mail without any commitment on what date it will be refunded, why such a simple and straightforward Refund transaction has been pending for over 2 months +. ========================================
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