Have been a OnePlus user since OnePlus 1, until now. Ordered for a new phone over a month ago, and received nothing. Contacted support after the expected delivery date and was told I need to pick up from the depot within 2 days or it will be returned to the warehouse. This violates OnePlus's own terms of sale, as it says the order will only be delivered to specified address. Of course I refused this and say okay let it return to you. After a month, I have done waiting but the support refuse to issue refund as the good have not returned to the warehouse yet. So as long as they claim the missing delivery is still in transit, then they can keep your money as long as they like. This violates my legal right to cancel and looks like pretty much like a scam at this point. Do yourself a favor and do not buy from OnePlus.
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