Support is totally useless. I ordered a brand new 10 Pro based on the $400 trade in value of my 9 Pro. I selected the option, made sure to double check it twice and it still for some reason didn't make it into my order. I IMMEDIATELY emailed them saying there were no instructions on trade in. With 2 different representatives they didn't bother to read any of my message and simply asked me for a trade in ID which I didn't have. I started a new support email and stated clearly that I didnt get the trade in on my original order and then that representative literally suggested I buy another phone in order to receive the trade in credit and then added to the insult by saying:"I believe the information is helpful for you. If you have already registered for trade in, we kindly request you to help us with your Trade in number and your registered email ID which is associated with trade in. So that, we can track the details and assist you in a better way." The most incredibly frustrating and disappointing support experience I've had in awhile and I've had plenty of negative ones to choose from. This one just lowered the bar.EDIT:Another useless suggestion to go back to the exact same support link with no handoff, escalation, direct contact offer, or anything. They are just telling me to 'try the same thing again' which I've already done THREE times with different reps and they all responded the same way.
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