I received my order on 5/9. When I opened the parcel, the seal on the phone box was broken. I contacted support through the app straight away. Apparently, I got in contact with "the English support" who immediately informed me that a case for a replacement phone was initiated. I spent several days trying to inform you that I will be leaving Sweden on the 16th of September due to exchange studies in the UK, so we would need to find a solution where I could receive the replacement order before that. Several times your support stated that I "Need not worry" and that it would be solved (I have screenshots of this). I have even suggested that I could reorder, as long as you would offer me the opportunity to reorder the same offer with the 10T and Pro Buds, which no longer is available on the website, but nothing has happened. Today I received a new email saying that my replacement case had been cancelled since the TAT was not satisfactory to me.....OnePlus has failed at the bare minimum of customer service, up to a point where it is downright embarrassing. After wasting 5 days, more than 15 emails and several hours spent with chat support, absolutely nothing has happened... I am extremely disappointed with the service which I have received so far.
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