Absolute disgrace of a customer support experience. I have had the Oneplus one, two, 3T, 5, 5T, 6 and now 8 Pro and a long term supporter of these devices. There is a 2 year warranty on my device which they are refusing to uphold. I sent my device to them for a charging issue and they returned it with the glass broken over the camera. I sent it back to them and they are saying the warranty is now void even though it was them who broke it. I even have a video of the condition of the phone before I put it into the package to send to them. It's taken them 3 weeks to respond on this matter and they want to charge £158 to fix the glass that they broke. I'm fuming. I will not be going near Oneplus ever again and I can no longer recommend them as a company. So annoyed and disappointed.
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