After submerging phone in water official service centre suggested I replace every single part of the phone (600EUR bill, more than I paid for it) instead of replacing only the parts that actually malfunction (4 in total, ~100EUR bill). Clearly OnePlus does not understand the concept of "right to repair" or wants to appear more "repair-friendy" than they really are since I was made clear that they do not do "partial repairs" (even though I am the one paying in this case, so why can't I choose the service I want?) nor will they provide me with the original spare parts.UPD:I've contacted global support as suggested in the response left by OnePlus representative under this review and all they did was repeat the same thing: "we do not do partial repair ... request you to please accept the quote". Thanks, but no thanks. Unfortunately my opinion of the company has not changed - they still prefer wasting the resources rather than offer sensible repair options. My next phone will not be a OnePlus.
Claim your business profile now and gain access to all features and respond to customer reviews.
