Extremely disappointed in this company. I have been a happy loyal customer for nearly 7 years. joined during the One Plus 3 era. Bought the 5,6, 7 and the 8T and 8pro. The 8pro recently started having major battery issues. When setting on wireless charger it would not charge, when plugging into normal charger doesn't show that it is charging. The actual battery percentage doesn't move and is inaccurate. Battery drains super fast and sometimes shuts off on its own, once it does shut down it takes a while to turn on again. I used to only have to charge max once a day or 2 days. I'm now charging 2-3 times a day. Ever since the latest update I had these issues. The phone was also dangerously hot to the point you couldn't even hold it in your hand. One day my 3 year old picked up the phone and burned his hand and he was in pain crying. The metal volume and power buttons were even hotter. Never experienced anything like that. I immediately contacted one plus customer service last week about the issue. They told me to factory reset. I did this and the battery issues remained. At this point I lost all my apps, login settings to all my important apps such as banking. I use my phone to access my work network and had to spend my work hours getting a hold of my IT team to reset my logins because of the reset. I contacted one plus again requesting a repair. However in order to send in my repair I would need a loaner phone which they said would cost me 100 dollars. I agreed and explained to them that I am leaving on a trip on Monday Aug 22nd. And that I need to have a working phone for my road trip. It is also crucial that my phone works for my job as it is needed to sign into our work network. That was already a big problem after I reset my phone explained above. Anyways, they sent me the loaner device form, I filled it out and signed it sent it back almost 4 days ago (Tuesday), every day since then they said my issue is being escalated and that I will receive the payment link for the loaner. It's now saturday and I still don't have the link. I've logged into their chat system almost 8-10 times this week. I spent over 2-3 hours in total dealing with emails, chats n just in general related to this issue. YesterdayDay and day before 3 times each used the chat system. I keep getting the same answer that my request is escalated and I will receive payment link for loaner. I explained to all the reps in chat each and every day that I need the loaner before I can send the repair phone back. I also need a proper working phone for my trip. It's now saturday I still have no answer no email with payment link no action nothing.... I am so dissapointed and for the first time in 7 years I am really considering iphone or Samsung. I was a champion one plus loyal customer, I referred family friends work colleagues over all these years. I've explained that to every rep I spoke to. And they can see my history of phone orders. If I do not have my loaner by this Monday, I have decided to officially stop buying one plus phones and will no longer recommend them. Especially with the poor customer service experience and product issue with my phone that I spent over one thousand dollars on and it hasn't even been 2 yrs. I tried to be patient and give them a chance. No one is taking my request seriously. I needed a working reliable phone for my trip. For work, emergency, and navigation while I'm on the road. This company has gone down hill over the past 1-2 years. There is no genuine urgency or concern from this company especially with a faulty product that not only injured my son, but caused major issues with my apps, my employment and all the time and energy spent contacting them getting no where....how difficult is it to send a simple payment link? I've done everything one plus has asked...yet they have failed me...
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