Is there any way I can give them 0 stars? So, first off, I couldn't even start a ticket to send my son's phone in after he dropped it and cracked the screen. After 3 weeks of run around, I finally got the shipping label, sent it in and never heard anything from them. Another 3 weeks goes by and I email them again after never receiving any updates on pricing to fix (which phone was under warranty, but apparently NOT for broken screens). They finally message me and tell me the phone is on the way back. Get it back the next day (FINALLY) and guess what? THE PHONE WAS NEVER FIXED!!! Another e3 weeks of runaround to once again send it back and now they still expect me to pay and the link they sent me to do so, doesn't work. This is ridiculous. Maybe own up to your mistakes and refund me my money for fixing something that should be covered under your warranty. This customer service is a joke.
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