Pathetic customer service. My One plus ear buds Z which was purchased on 20th July 2021 suddenly stopped working and the same was given to the service centre at Cochin on 10th May 2022, they first said the same cannot be repaired and hence they will be sending a voucher worth the same price to my email. After mutliple follow ups, i got a revert on June 11th (which is one month after the ear buds were handed over to service centre) that there is new one in exchange of the buds Z which i need to collect by June 13th. I collected it yesterday, I got One plus nord worth 2799/- in return to by Buds Z which i paid 2999/-. I did not like the nord model at all, the customer care assistants were not bothered and told me to register a query if i am not satisfied. Such a pathetic customer care, i have not seen anywhere else!
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