Can't believe the OnePlus 9 pro that cost me £900 came with such a DISAPPOINTING customer service. There is no way OnePlus can remain in Europe with such a horrible service. You are competing with Apple and Samsung and providing a third word service to your customers. I am making an official enquiry to UK government to inform them about such bad service. There are several coding issues causing errors which after almost a year hasn't been fixed. I have lost 160GB of data because the device forced me to reset to factory settings ( after a security error ). I have phoned the customer service and a gentleman from (probably Asia) said you had to backup your data otherwise we can't do anything. I told him that the whole reason I paid £200 extra for 256GB hard drive was not to upload my personal data on anywhere except my cell phone. The customer service is actually planned just to answer calls. There is NO resolution or help to solve your issue. No chance I'm going with OnePlus again. And no way they can continue on this market with such a horrible customer service.
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