I ordered a OnePlus 2T 5G several weeks ago, and despite being provided an ETA for delivery, which was this time last week, the phone along with the accessories I purchased never arrived. Since then I have received little to no information about when I can expect the package to arrive or why my package did not arrive. I have reached out to support on a number of occasions since, only to be told to wait several days on every occasion for some kind of confirmation email that I want the package resent. I never cancelled the order, so of course I would expect the order to be sent to me. Furthermore, it was like pulling teeth trying to get them to say the order was lost.While I have been an advocate for OnePlus for years, given I have used a OnePlus 5T for a long period, I cannot think of a worse customer experience than this one - as I have little to no confidence I will receive my package at all, and worry that OnePlus and their delivery provider will refuse to take responsibility, but rather point fingers at each other, and avoid taking any ownership of the issue or how poorly it has been handled. With this in mind I cannot advocate for OnePlus any longer, as I have never felt so out of the loop in relation to such an expensive order that has never shown up. Please learn to communicate proactively with customers when orders go missing.
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