Tried contacting their customer support about a newly bought DAC (FiiO KA1) that the phone would not recognize, i proceeded to have the worst customer support experience of my life with what sounded like a teenager with absolutely no IT experience, at all.. just reading up from a script which ended at the conclusion that the accessory i bought has compatibility issues...If OnePlus is not capable of designing a phone without a jack output and make it compatible with external DACs... Well that's something alright...I'm never getting a OnePlus again and i would recommend anyone else the same!Horrible software, horrible phones and horrible service!
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