Myself and my brother both purchased the new 10 pro recently. I ordered mine on Saturday the 9th and my bro ordered his on the 10th. He was told his would be delivered by the 12th and mine wouldn't arrive till the 22nd, he only used standard delivery and I used priority. Both the exact same phone. When I contacted the most incompetent customer service they first told me it is due to the location the phones are being delivered...... We live 20 minutes from one another. Every time I asked as to why orders were being processed ahead of mine, they dodged the question and said that delivery dates cannot be changed. I have had 5 OP phones and this will possibly be my last.
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