I ordered a One Plus Nord 2 from One Plus, to replace my current One Plus 6t. Loved my phone, and thought the product was great value for money.Howver, I will never buy a product from One Plus again after my experience ordering the Nord. After paying for express delivery and the product in full, the product hadn't come two days after the expected delivery date. I contacted OnePlus customer service to be told it had been delivered and to check with family and neighbours. The fact that they would allow such a product to be delivered without a signature baffles me, but I confirmed to them after checking with the fore mentioned that the phone had not been delivered. Two days later they confirmed I was correct, and that the phone would be delivered that day.That day, a phone case arrived, but no phone. So I had to enter into talks with their customer service again, supplying pictures and documentation of what had been delivered (again without a signature), to which I have been continuing the process for the past two weeks and I still have no phone.In that time, they have not responded to a single email in less than a full 24 hours, they have tried to close the case as they were not replying to my emails, to keep the case open I had to continue to email and try through the live chat option, even had the gaul to send me a customer service survey, and have passed my query from person to person. I had to take it upon myself to contact the delivery company to try to get to some resolution but to no avail.I am still sitting here, without the phone that was paid for in full, hoping for a resolution to this matter.Would not recommend.
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