I have a Oneplus 8T still under warranty. The phone stopped accepting a charge. The phone's charging port is not working. Tried to scheduled a repair through their website and couldn't complete the process online since it said the store was too full. Typical for the oneplus site. Called customer service and the told me it would take 2-3 weeks after they receive the phone to get it repaired under warranty. I don't have a backup. This is ridiculous they do not offer any solutions other than waiting for several weeks when it is an equipment problem. I asked if taking it to a repair shop would void the warranty and they said it would. The company should try coming with a solution that helps their customers instead of making them wait 3 weeks. They asked if I wanted to take a survey after the call and I said yes. And guess what, they hung up on me.
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