The feedback from OnePlus is completelynonsense, even after explaining all the things they trying to make us fool and waste our time by giving such comments... so people don't believe such comments from them because they won't do anything favor/positive for the customers at any cost....I got very disappointed with OnePlus service centre and customer care support... OnePlus aren’t even deserving of a 1 star review. Do NOT buy a OnePlus device especially the one plus nord! I purchased OnePlus nord phone and immediately noticed a fault with the heating and low performance and same issue has been noticed by my friend who also using one plus nord but didn,t realize it is the issue with only this device so didn't take any action on it even I was having the warranty and insurance for first one year. The days go and I had issue with mobile rebooting happened automatically while the whatsapp backup is running and after that I was not able to switch on my device hence visited the OnePlus service centre which is in VR mall chennai they took my device said that needed to go for repair which is require only software update and doesn't have any other issue and asked us to comeback after few hours. When we received message from service centre to collect my device that time they were telling that the mother board has gone and we need to replace it and mobile state come to Qualcomm crash dump mode but this information was not there in my device while I submitted the device with them. So I contacted OnePlus customer care support with the above mentioned information and they said that my case(211215005122) has been escalated with service centre by the higher official and confirmed me that this service will be done for free of charge through call and asked me to submit the device in same service centre, it's been a week my mobile is with the service centre. Customer care support told me that they will update me with resolution through call or email when I used to contact them so often in daily basis for the past 15 days but finally they told me that even the mistake happened with service centre you need to pay charge for the service that is only the resolution they mentioned. This is really inferior shoddy workmanship of both service centre and customer care support and Completely mislead by OnePlus customer service as they giving wrong commitments with customer!
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