Abhorrent Company! OnePlus aren’t even deserving of a 1 star review. Do NOT buy a OnePlus device !I took deliver of my OnePlus phone purchased through OnBuy.com and immediately noticed a fault with the screen brightness dimming within seconds of taking finger off the screen. Contacted OnePlus support as they are the producer of device.The agent from the OnePlus customer support ran through some resolutions to try fix the problem, however, later said that it’s a hardware issue and needed physical repair. The agent took the device IMEI number of the device and said that needed to go for repair. OnePlus then sent me a email saying the “request had been registered successfully” further telling me the RMA order had been “settled” and attached the mailing details and the phone was scheduled for repair. However, OnePlus held the device for 2 weeks. Later the device was sent back not repaired with a generic list of a number of potential reasons to why not and none clearly applied to my case. I had to contact OnePlus again to find out what was happening. OnePlus later said that despite this being a new phone that it was out of warranty Furthermore, the device returned to myself was with the back of the device NOT being placed on correctly. Additionally, why was the back of the phone even removed in the first place with the issue being the screen dimming? I tried several times to contact OnePlus upon the return of the device leading to a further attempt this morning to find the exact reasons why? Finally got a response as to why the original issue had not been sorted but failed to give me an answer to why my phone back has not been fitted correctly.This is really poor workmanship! So basically the device has come back in a worse state than what it was sent off.Not only that because of the back not being fitted correctly by OnePlus service centre themselves ! As the the phone was purchased through a third party retailer, they have placed my warranty in jeopardy with the retailer. Completely mislead by OnePlus customer service !Now OnePlus has left me in a pickle with my 30 day warranty period as stated within the Consumer Rights Act 2015 of my purchase contract of the retailer and a phone that’s not been sealed correctly!! Very unprofessional OnePlus and completely incompetent. Astounding !! In this day and age
Claim your business profile now and gain access to all features and respond to customer reviews.
